Policies & FAQs
Magic Market Canada – Policies & FAQs
At Magic Market Canada, we want your shopping experience to be simple and transparent. Below you’ll find answers to the most common questions about orders, shipping, returns, and more.
About Magic Market Canada
Magic Market Canada is an online-only retailer specializing in Magic: The Gathering singles and accessories.
The store is owned and operated by 16737111 Canada Inc., an incorporated business based in Ontario.
All prices are listed in Canadian dollars (CAD), and all orders are fulfilled and shipped from within Canada using trusted mail carriers.
We do not operate a walk-in storefront or offer in-person pickup.
Authenticity of Products
All Magic: The Gathering cards sold by Magic Market Canada are genuine, official Wizards of the Coast products.
We inspect all items before sale and do not sell replica, proxy, or counterfeit cards.
Wizards of the Coast Disclaimer
Magic: The Gathering and all related properties are trademarks of Wizards of the Coast LLC.
Magic Market Canada is an independent retailer and is not affiliated with, endorsed by, or sponsored by Wizards of the Coast LLC.
All Magic: The Gathering cards sold on this site are genuine, official products published by Wizards of the Coast.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shopify Payments. All transactions are processed securely through Shopify’s checkout system.
Q: Can I cancel or change my order after it’s placed?
A: Orders are usually processed quickly, so we can’t guarantee changes once submitted. If you need to make an adjustment, please contact us right away via our Contact Us page and we’ll do our best to help.
Shipping
Q: Do you offer cheap shipping for singles?
A: Yes! We offer an Oversized Letter option for $5 CAD. This is available for orders of singles only, under $30 in value, and up to 25 cards. Please note: this option has no tracking or insurance, and the buyer assumes responsibility for any loss or delay.
Q: What if I want tracking on my order?
A: For larger or higher-value orders, we offer Canada Post Xpresspost and Canada Post Priority. Both include tracking and insurance. Delivery typically takes 1–2 business days.
Q: Do you use any couriers besides Canada Post?
A: Yes. While Canada Post is our primary carrier, we may use Purolator or UPS during service disruptions (such as postal strikes). Pricing for these services will be provided at the time of shipment.
Q: What happens if my package is lost or delayed?
A: Once your order ships, Magic Market Canada is not responsible for lost, delayed, or damaged packages. For tracked options, you can contact the carrier directly to file a claim.
Returns & Refunds
Q: Do you accept returns?
A: All sales are final unless otherwise stated. However, if you receive the wrong item or a defective product, please contact us within 5 days of delivery via our Contact Us page.
Q: How do refunds work?
A: Refunds are processed to your original payment method once we inspect and approve the returned item.
Q: Who pays for return shipping?
A: If the return is due to our error, we’ll cover return shipping. Otherwise, the buyer is responsible for return shipping costs.
Card Conditions & Grading
Q: How do you grade card condition?
A: We follow industry-standard grading (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged). Each card is carefully inspected before being listed.
Q: What if I disagree with a card’s condition?
A: If you feel a card doesn’t match the listed condition, please contact us within 5 days of receiving it via our Contact Us page. We’ll review your case and work toward a fair resolution.
Other Common Questions
Q: Do you sell sealed products?
A: Our primary focus is singles, but we may occasionally list sealed products (such as decks or special sets). Availability will vary.
Q: Do you buy collections?
A: Yes! We’re always interested in collections. Reach out through our Contact Us page for details, and we’ll get back to you with an offer.
Q: How can I contact you?
A: You can reach us anytime through our Contact Us page. We aim to respond within 1–2 business days.
Final Note
Our goal is to make ordering, shipping, and collecting as straightforward as possible.
If you ever have a question not answered here, please don’t hesitate to get in touch via our Contact Us page.
Magic Market Canada is owned and operated by 16737111 Canada Inc.