Policies & FAQs
Magic Market Canada – Policies & FAQs
At Magic Market Canada, we want your shopping experience to be simple and transparent. Below you’ll find answers to the most common questions about orders, shipping, returns, and more.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shopify Payments. All transactions are processed securely through Shopify’s checkout system.
Q: Can I cancel or change my order after it’s placed?
A: Orders are usually processed quickly, so we can’t guarantee changes once submitted. If you need to make an adjustment, please reach out to us right away via our Contact Us page and we’ll do our best to help.
Shipping & Delivery
Q: Do you offer cheap shipping for singles?
A: Yes! We offer an Oversized Letter option for $5 CAD. This is available for orders of singles only, under $30 in value, and up to 25 cards. Please note: this option has no tracking or insurance, and the buyer assumes responsibility for any loss or delay.
Q: What if I want tracking on my order?
A: For larger or higher-value orders, we offer Canada Post Xpresspost and Canada Post Priority. Both include tracking and insurance. Delivery typically takes 1–2 business days.
Q: Do you offer local delivery?
A: Yes! If you’re within our local delivery area, you’ll see a $2 Local Delivery option during checkout. Please add any delivery instructions in the checkout notes so we can make sure your order arrives smoothly.
Q: Do you use any couriers besides Canada Post?
A: Yes. While Canada Post is our primary carrier, we also offer Purolator and UPS as backup options if there are service disruptions (such as a postal strike). Pricing for these services will be provided at the time of shipment.
Q: What happens if my package is lost or delayed?
A: Once your order ships, Magic Market Canada is not responsible for lost, delayed, or damaged packages. For tracked options, you can contact the carrier directly to file a claim.
Returns & Refunds
Q: Do you accept returns?
A: All sales are final, unless otherwise stated. However, if you receive the wrong item or a defective product, please contact us within 5 days of delivery via our Contact Us page.
Q: How do refunds work?
A: Refunds are processed to your original payment method (minus any payment processing fees) once we inspect and approve the returned item.
Q: Who pays for return shipping?
A: If the return is due to our error, we’ll cover return shipping. Otherwise, the buyer is responsible for return shipping costs.
Card Conditions & Grading
Q: How do you grade card condition?
A: We follow industry-standard grading (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged). Each card is carefully inspected before being listed.
Q: What if I disagree with a card’s condition?
A: We do our best to grade cards accurately, but we are human and mistakes can happen. If you feel a card doesn’t match the condition listed, please contact us within 5 days of receiving it via our Contact Us page. We’ll review your case and work toward a fair resolution.
Other Common Questions
Q: Do you sell sealed products?
A: Our primary focus is singles, but we may occasionally list sealed products (such as decks or special sets). Availability will vary.
Q: Do you buy collections?
A: Yes! We’re always interested in collections. Reach out through our Contact Us page for details, and we’ll get back to you with an offer.
Q: How can I contact you?
A: You can reach us anytime through our Contact Us page. We aim to respond within 1–2 business days.
Final Note
Our goal is to make ordering, shipping, and collecting as straightforward as possible. If you ever have a question not answered here, please don’t hesitate to get in touch via our Contact Us page.
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Magic Market Canada is owned by 1673711 Canada Inc.