Policies & FAQs
Magic Market Canada – Policies & FAQs
At Magic Market Canada, we aim to make your shopping experience simple, transparent, and reliable. Below you’ll find answers to the most common questions about orders, shipping, returns, and more.
About Magic Market Canada
Magic Market Canada is a family-run, online-only retailer specializing in Magic: The Gathering singles and accessories.
The store is owned and operated by 16737111 Canada Inc., an incorporated business based in Ontario, Canada.
All prices are listed in Canadian dollars (CAD), and all orders are fulfilled and shipped from within Canada using trusted mail carriers.
We do not operate a walk-in storefront or offer in-person pickup.
We are committed to providing a reliable and transparent experience for collectors and players across Canada.
Authenticity of Products
All Magic: The Gathering cards sold by Magic Market Canada are 100% authentic, official products manufactured by Wizards of the Coast.
We source our inventory through a combination of authorized distributors, verified retailers, and customer trade-ins. Each card is carefully inspected for authenticity and condition before being listed for sale.
We do not sell counterfeit, proxy, or unofficial cards under any circumstances.
If you ever have questions about the authenticity of an item, please contact us and we will be happy to assist.
Wizards of the Coast Disclaimer
Magic: The Gathering and all related properties are trademarks of Wizards of the Coast LLC.
Magic Market Canada is an independent retailer and is not affiliated with, endorsed by, or sponsored by Wizards of the Coast LLC.
Magic Market Canada is an independent retailer and is not affiliated with, endorsed by, or sponsored by Wizards of the Coast LLC.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shopify Payments. All transactions are processed securely through Shopify’s checkout system.
Q: Can I cancel or change my order after it’s placed?
A: Orders are processed quickly, so changes cannot always be guaranteed. If you need to make an adjustment, please contact us as soon as possible and we’ll do our best to help.
💰 Rewards & Cashback Program
Q: What is cashback?
A: Our cashback program rewards you with store credit on eligible purchases. You’ll earn rewards that can be used on future orders.
Q: How much cashback do I earn?
A: All eligible orders earn 2% cashback by default, with bonus rewards at higher cart values:
- Orders $35+ → $1 bonus
- Orders $50+ → $2 bonus
- Orders $100+ → $5 bonus
- Orders $200+ → $12 bonus
Q: When do I receive my cashback?
A: Cart value bonuses are typically applied shortly after purchase.
Base cashback (2%) is issued after your order has been fulfilled.
Rewards are considered pending until fulfillment is complete and may be adjusted or removed if an order is cancelled, refunded, or not fulfilled.
Q: Where is cashback available?
A: Cashback is currently available on orders placed directly through our website.
Shop Pay (on our website) is supported.
The Shop App checkout is not currently supported for cashback rewards.
Q: How is cashback calculated?
A: Cashback is calculated on your order subtotal after discounts, before tax and shipping.
Q: How do I use my cashback?
A: Your cashback is issued as store credit and can be applied at checkout on a future order.
Q: Can cashback be combined with other discounts?
A: Yes — cashback can be used alongside most promotions unless otherwise stated.
Q: Do all products qualify?
A: Most products qualify. Some exclusions may apply for select items or special releases.
Q: Does cashback have cash value?
A: Cashback rewards are issued as promotional store credit, have no cash value, and cannot be redeemed for cash or transferred.
Shipping
Q: Do you offer affordable shipping for singles?
A: Yes. We offer an Oversized Lettermail option for $5 CAD for smaller orders. This option is available for singles only, under $30 (before tax), and up to 25 cards.
This is a low-cost shipping method designed for smaller orders. While most shipments arrive without issue, please note that this option does not include tracking or insurance, and delivery times may vary.
Q: What if I want tracking on my order?
A: Tracked shipping options are available at checkout and are recommended for higher-value orders or when delivery confirmation is preferred. These services include tracking and delivery updates.
Q: Do you use any couriers besides Canada Post?
A: Yes. While Canada Post is our primary carrier, we may use Purolator or UPS during service disruptions. Shipping options will be clearly presented at checkout.
Q: What happens if my package is delayed or doesn’t arrive?
A: Once an order has been shipped, it is handled by the selected carrier. Delivery times may vary depending on location and postal conditions.
If an issue occurs during transit, we will always do our best to assist where possible. For added peace of mind, we recommend selecting a tracked shipping option at checkout.
Q: Can I combine orders?
A: If your order has not shipped yet, you may place a second order and include your original order number in the order notes. We will do our best to combine shipments where possible.
If combining orders results in changes to shipping requirements, we will contact you if any adjustments are needed.
Returns & Refunds
Q: Do you accept returns?
A: All sales are final unless otherwise stated. However, if you receive the wrong item or a defective product, please contact us within 5 days of delivery via our Contact Us page.
Q: How do refunds work?
A: Refunds are processed to your original payment method once we inspect and approve the returned item.
Q: Who pays for return shipping?
A: If the return is due to our error, we’ll cover return shipping. Otherwise, the buyer is responsible for return shipping costs.
Card Conditions & Grading
Q: How do you grade card condition?
A: We follow industry-standard grading (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged). Each card is carefully inspected before being listed.
Q: What if I disagree with a card’s condition?
A: If you feel a card doesn’t match the listed condition, please contact us within 5 days of receiving it via our Contact Us page. We’ll review your case and work toward a fair resolution.
Other Common Questions
Q: Do you sell sealed products?
A: Our primary focus is singles, but we may occasionally list sealed products (such as decks or special sets). Availability will vary.
Q: Do you buy collections?
A: Yes! We’re always interested in collections. Reach out through our Contact Us page for details, and we’ll get back to you with an offer.
Q: How can I contact you?
A: You can reach us anytime at:
We aim to respond to all inquiries within 24 hours.
Final Note
Our goal is to make ordering, shipping, and collecting as straightforward as possible.
If you have any questions not answered here, please don’t hesitate to reach out.
Magic Market Canada is owned and operated by 16737111 Canada Inc.